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FAQ

Do I need to charge my TKIN device before my first use?

Please charge your device before the first use as they may not be fully charged upon arrival.



How do I charge my TKIN device?

Gently insert your USB cable or the cable of your charger into your device's charging port. When the device is fully charged (after approximately 1 hour) the LED will emit a steady glow. Note: When charging the device, please use the USB cable provided and charge from an electrical socket. Try to avoid charging from a laptop or computer as the output voltage are much weaker and requires a longer time to recharge.



My TKIN device does not work and/ or charge. What should I do?

In order to find out where the problem lies, please run through the following actions: Attempt to charge your TKIN device. If the battery has been completely drained, it may take up to 5 minutes for the LED to begin to pulse, indicating charging is taking place. This is because the charger initally charges with a very low current to protect the battery. If the LED still does not respond after 5 minutes, please ensure that: 1. The DC plug is firmly plugged into the DC socket 2. The main plug is firmly plugged into the wall socket Should all above actions fail, your TKIN product may be faulty. Please consult the Warranty & Returns page for full information on how to obtain a replacement.



How often should I charge my TKIN device?

Battery life varies by product, but generally you should charge your TKIN device when it is necessary to conserve the battery life. You should



Can I use other chargers with my TKIN device?

It is important that you only use the charger supplied with your TKIN product. Attempting to use any other charger (including the chargers supplied with other TKIN products) may damage your device’s battery.



Can I leave my TKIN device outdoors under the sun?

We do not recommend leaving your TKIN device outdoors under the sun, as this may damage it.



Can I boil my TKIN device?

We do not recommend boiling your TKIN device, as this may damage it.



How do I clean my TKIN device?

Wash the brush surfaces with soap and water, rinse with clean water and pat dry with a lint-free cloth or towel. We recommend spraying the device with silicone cleaning spray and rinsing with warm water afterwards for optimal results. Allow device to air-dry.